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Training & Development

Behavioral  Training

The concept of behavioral training is expanding and new innovations are being launched to find the perfect match between our needs and the behaviors required to achieve those needs.

Behavioral training stands for overall variable training for a person’s complete development. It includes soft skill training techniques.

These skills deal with how you interact within your own organization and external individuals.

What is covered under behavioral training:-

  1. Communication Skills – Participants are made to understand the key requirements for effective communication with others and the importance of recognizing various communication preferences.
  2. Change Management – Participants learn about typical reactions of the people undergoing change and the process of managing resistance to change as well as implementing the changes successfully.
  3. Assertive Skills – Participants learn about different types of verbal and non-verbal behaviors. They undergo role plays to understand barriers to assertiveness as well as techniques to enable them to say what they mean and to deal with criticism and aggression in an effective manner.
  4. Negotiating and Influencing Skills – Participants get to understand how to deal with the phases of negotiation, power, tactics and deadlocks. Throughout the course they go through role plays and case studies.
  5. Conflict Management Skills – Participants get to know the importance of conflicts. During the course they work with real experiences that help them understand the techniques to resolve the conflicts in an effective manner.
  6. Presentation Skills – This programme addresses structure and style of presentations as well as the more subtle components of presence, body language and voice. Participants understand and overcome the barriers of an effective presentation and use of visual aids effectively. They are encouraged to develop their own presentation style that utilizes the tools but is suited to their personality.
  7. Coaching Skills – Participants learn the main coaching models and their application to coach staff and colleagues successfully. They also learn to support the coachees to find their own solutions and create commitment to action.
  8. Customer Service Skills – Through this training participants understand more about customer behavior i.e. what they want, how they want the product or service to be. They also learn to create the WOW factor that leads to customer loyalty.
  9. Networking Skills – Participants understand how their attitude can influence their behavior and therefore success in networking. They learn to build new contacts by building rapport, starting and ending conversations and learning how to work barriers within themselves and other people in networking situations.
  10. Time and Stress Management – Participants are equipped with a process for effective time management and techniques for sensitively challenging unrealistic deadlines and conflicting priorities. They learn tools and skills for increasing efficiency.
  11. Interview Skills – Participants learn scripting questions and scoring, creating the right environment, introducing the company and structuring the interview as well as practice the required skills – listening, questioning, building rapport, making notes.
  12. Performance Management – This course includes a holistic view of how to influence people’ performance as well as the performance management process and the skills required. Participants practice the skills they have acquired.


v    Smart Skills Training

This is also known as a subtle art of managing yourself and others better. Smart skills programmes tackle higher-level skills using complex decision-making elements such as branched scenarios, simulations and games.

The focus is on those elements of training that require changes in Behavior & Thinking.

a)      Interpersonal skills – Participants will understand the importance of interpersonal relationships in an environment where conflicts can be very easily raised.

b)      Team spirit – Participants gain insight into their role in the team whether as the team leader or the member of the team.

c)      Social grace – Ideally, one should have at least four to five people do this for you. Evaluate the common traits all of them have mentioned. Thus, you can be aware of your strengths and work improving your weaknesses.

d)      Business etiquette – This helps working professionals who are keen on improving their etiquette skills and professional image. This programme equips them with the tools to win in today’s challenging corporate market and improve upon their first impressions.

e)       Negotiation skills – Participants focus on the key aspects and rules of successful negotiation including arguments and counter arguments, fall-back positions, creative and collaborative solutions and alternatives to agreement.

f)        Behavioral traits such as attitude, motivation and time management – Development of positive attitude and motivating people to work in full swing and more significantly though, participants learn to apply them in numerous other ways to get more of what is important to them done in less time, both on and off the job.